Thomas Fox is president of Technology Experts, southeast Michigan's leading small business computer support company. A Microsoft Gold Certified Partner, Tech Experts is your one-stop IT service company, offering "No Problem Support" to more than 200 businesses and individuals. Located at 980 South Telegraph Road, Monroe, MI, 48161, Tech Experts can be reached at (734) 457-5000.

 

Search Posts
Posted by ThomasFox On March 15 2008 10:34

"Spam King" Robert Soloway faces up to 26 years in prison after pleading guilty to federal mail fraud and tax evasion charges. He'll be sentenced June 20 in US District Court in Seattle, Washington.

Soloway was felony mail fraud, fraud in connection with e-mail, and failing to file a tax return in 2005 - the year he made more then $300,000 by sending spam.

In addition to a nice, hefty stay in prison, he also faces fines of over $600,000. While it's unlikely he'll get the maximum sentence, he's going to prison for sure.

Now, all of this is in addition to the millions of dollars in previous judgments companies like Microsoft ($7.8 million) and an Oklahoma Internet service provider ($10 million) have won against him for abusing his network.

Like I've said before, I harbor no illusions that these recent convictions will have any impact at all on the volume of spam we receive.

If you look at it from a spammer's perspective for a minute, it really is super cheap advertising. For the cost of an Internet connection ($20/month or less), you can send your message out to 20 to 30 million people. If only one percent of those people open and read your message, that's 300,000 potential "views" - at a cost per view of less than a hundredth of a cent each.

If one percent of those 300,000 people purchase your product, that's 3,000 sales - for a cost of $20 total, or 6/10ths of a cent each.

It's a simple example, of course, and I'm ignoring the costs to develop the e-mail, hire the attorneys to defend you, etc. But it is a compelling advertising model.

If only it weren't so repugnant! Laughing

Just because everyone in corporate American has e-mail, that doesn't mean it is always an effective way to get your message across. Case in point is the e-mailed press release. If not done right, you're just wasting bytes.

E-mail is often the way that reporters and editors prefer to receive information. And because e-mail is everywhere, it is easy to lose site of the fact that it is simply a communications vehicle - your message still has to be laser focused and precise. You still have to consider the needs of your audience - not your company - despite the ease with which e-mail lets you deliver the information.

Remember, too, that all of your competitors are also e-mailing their press releases and story ideas, so you'll want to make sure your information is as easy as possible to evaluate and, ultimately, publish. Think of these tips as "e-mailed press release etiquette:"

  • Don't include the entire press release in the body of your e-mail. It's generally accepted that you have about six seconds to capture the reader's attention in the preview pane - perhaps less if the reporter is particularly busy that day. Press releases can average five or more paragraphs. Instead, include a great headline and some teaser copy in the e-mail, and include a click-through to a hosted version on your Web site. You are publishing all of your press releases on your website, right?
     
  • Don’t include attachments. A lot of corporate e-mail filtering systems discourage, and in some cases strip away, unknown attachments in e-mail messages. Make data sheets, photos and other release-related items as down-loadable links on the web page where you've published the release. Or, once you've made personal contact with the reporter or editor, send the attachments as a person-to-person e-mail, instead of as part of your general distribution.
  • Think carefully about “from” and subject lines. These can be as important as the headline in your release. Here's a good rule to follow: Who the mail is "from" tells the person who got the mail whether or not to delete the e-mail (without opening it), and the subject line tells the recipient whether or not to open the e-mail. If someone in your company has a relationship with the media, test using that person’s name in the “from” line instead of the company name by itself, or your administrative assistant's e-mail. Microsoft Exchange will let you set up permissions for people to send e-mail as you. Write an incredible, attention getting subject line and include first name personalization if possible. Recipient first name personalization has fallen out of widespread favor in the b-to-c e-mail world, but in b-to-b, it’s still another way to catch the people's attention.
Once you get the reporter to open your e-mail, the relevance of your message takes over. Just because the media recipient list may be smaller than your customer retention or acquisition lists doesn’t mean relevancy rules don’t apply. If your message isn’t important to the recipient, you’ve lost their attention today and maybe in the future as well.
Posted by ThomasFox On March 8 2008 10:37

As you know, my company Tech Experts sponsors a program we call No Virus Wednesdays to help computer users eradicate spam, spyware, trojans and viruses from their computers. It's been hugely successful, and we've helped a lot of clients speed up their computers and protect their sensitive personal information. Because we do so much of this work, I'm always on the look out for interesting angles on how the viruses are designed.

I owe my friend Nathan a big thank you for this interesting post. MessageLabs (www.messagelabs.com) commissioned Russian artist Alex Dragulescu to create graphical representations of Internet viruses and trojans, based on the actual code of the malware. He's developed a number of images, and each corresponds to the structure of the virus.

I was really amazed to see how much these computer viruses actually look like living viruses, like the one that gives you things like the common cold. They're beautiful images, but scary to think about.

For the English majors out there.... I did research the plural of virus - and it is viruses, not viri or virii. Check it out here on wikipedia.

Posted by ThomasFox On March 7 2008 10:39

Microsoft announced their new software-as-a-service (SaaS) initiative a few days ago:

At last year's Worldwide Partner Conference, Microsoft CEO Steve Ballmer described the industry's shift to a software-plus-services strategy: a combination of on-premises, partner-hosted, and Microsoft-hosted software that empowers customers by offering richer applications and more choices. Today, Chairman Bill Gates announced Microsoft Online Services: reliable, secure, enterprise-class software delivered as subscription services that you sell and Microsoft hosts.

Microsoft Online Services provide the rich interactivity of on-premises client and server applications, and the flexibility and scalability of Web-based services. You can generate predictable recurring revenue streams through new managed services, business-process consulting, tier-one end-user support, and your own value-added services. Efficiently expand your customer base with the new, easy-to-deploy Microsoft Exchange Online and Microsoft Office SharePoint Online implementations, without adding infrastructure or headcount.

Offer your small- and midsize-business customers real-time collaboration and integrated experiences regardless of device or location, technologies. Your customers decrease routine, time-consuming IT administration and associated costs, increase operational efficiencies, and improve business agility.

Doesn't anyone other than me me see a few issues with this?

First, be honest... When was the last time your Internet went down? Last week? Last month? Certainly within the last 90 days, you've had some kind of Internet issue. I don't know about you, but I really don't want my entire company shut down and unable to edit Word documents when the Internet is borked up.

Second, I like having my data close to me. Hosted somewhere on a Microsoft server isn't as good for my business as sitting in my building, properly backed up of course.

SaaS has it's place - applications that are so prohibitively expensive to purchase that small businesses simply couldn't afford to use them, or programs that require such heavy-horse powered hardware that it isn't practical to run locally for a small number of users. In those cases, it makes sense.

I'm sure we'll see more and more small businesses move to some sort of hosted model - it's cheap, and small business owners have finite resources.

However, once you reach a certain size, say five or more desktops, externally hosted apps don't appeal to me. A brand new high end server and five workstations, including Office licenses, can be leased for less than $300 a month, and outright purchased for less than $10,000.

Own your equipment, and own your data - that's my advice.

Posted by ThomasFox On March 5 2008 10:41

Back in the old days, my company was a dealer for Commodore computers (do you remember what Commodore computers were? The Commodore 64!!). We were also an authorized repair center for them. This was back in the days when we did component level repairs on computers - we would actually unsolder chips and troubleshoot board-level problems.

TechRepublic recently did one of their "Cracking open" series on the old Commodore 64.

Talk about bringing back memories! I loved these computers, for their simplicity. They weren't oversold and basically just did what they were supposed to do, without a lot (any?!) fluff.

That would have been, oh geez, about 21 years ago now.

So, fun to read that Jeremy Jaynes, the guy who hijacked an AOL server and sent more than 50,000 e-mails in three days, had his conviction upheld by the Virginia Supreme Court.

I'm not sure how I feel about the decision being so close (4-3, whew!!), but Jaynes' argument that spam is protected free speech wasn't given much credence. Thankfully!

Jaynes is believed to have generated about $750,000 a month when he sent total of 10 million messages between July and August 2003. His fraud activities allowed him to receive millions of dollars in profit, which he used to purchase several homes in the Raleigh, N.C. area.

Jaynes was ultimately charged in Virginia because the AOL servers he used for sending spam were located in that state.

"This is a historic victory in the fight against online crime," said Virginia Attorney General Bob McDonnell in a written statement. "Spam not only clogs email inboxes and destroys productivity; it also defrauds citizens and threatens the online revolution that is so critical to Virginia's economic prosperity."

The Supreme Court rejected Jaynes' claim that the state law violates both the First Amendment and the federal Interstate Commerce Clause of the U.S. Consitution.

I don't think we'll see any drop in spam because of it... So it's kind of a hollow victory.

But still, it makes me feel better to know this guy is going to be in jail for a few years.